Scanner Setup Notes

Caere Scan Manager

Scanner Setup Notes

# Contents

• Before You Begin

Upgrading from a Previous Version

Updating Previously Installed Scanners

Using Scanners with Windows 2000

• Overview

FAQs

• Setting up Your Scanner with Caere Products

To open Caere Scan Manager

To set up another scanner in Caere Scan Manager

To set up a digital camera or a photo scanner

To change the default scanner in Caere Scan Manager

• General Scanning Tips

• Solving Scanner Problems

Problems Connecting Your Scanner

To uninstall Caere Scan Manager

To reinstall Caere Scan Manager

Multiple Versions of Caere Scan Manager

Scanner Not Listed in Caere Scan Manager

To select a generic TWAIN compatible scanner or camera

Unable to Scan into Caere Products

Scanner Message on Launch

System Crash Occurs While Scanning

Other Scanner Problems

To change the TWAIN scanner settings

• Installing Scanner Drivers

To change the current TWAIN driver

Testing Your Scanner

• Supported Scanners

• Supported Digital Cameras and Photo Scanners

• Specific Camera Information

Canon PowerShot 350

Epson PhotoPC 700

• Specific Scanner Information

Agfa Scanners

Canon Scanners

Epson Scanners

Fujitsu Scanners

HP Scanners and Software

Microtek Scanners

Mustek Scanners

Storm Scanners

UMAX Scanners

Visioneer Scanners with PaperPort

• Downloading Scanner Software

# Before You Begin

When referring to digital imaging hardware (scanners, photo scanners, and digital cameras), this document uses the generic term scanner. Be sure your scanner is connected, is compatible with your system, and runs with the software provided by the manufacturer before you use it with your Caere software.

## Upgrading from a Previous Version

If you already have a Caere product installed on your system, you may already have Caere Scan Manager installed. Caere Scan Manager automatically determines if you have a scanner set up to work with your Caere product. If so, Caere Scan Manager is installed without altering any of your scanner settings.

## Updating Previously Installed Scanners

If you are using a TWAIN scanner that had been added to a previous version of Caere Scan Manager as a generic device, your scanner settings may need to be adjusted. To ensure that you use the optimal settings, delete the icon for your device, then add that device again by selecting it from the dropdown list of manufacturers and scanners in the Add Scanner Wizard.

## Using Scanners with Windows 2000

If you are running your Caere product on the Windows 2000 platform, your scanner may not work as expected. Contact your scanner’s manufacturer to make sure that your scanner is supported under Windows 2000 and, if necessary, obtain a different scanner driver. Please refer to “Downloading Scanner Software” for a list of manufacturers and links to their Web sites. Testing of Caere products for compatibility under Windows 2000 is ongoing. For updates on Windows 2000 compatibility, please check the Caere Web site at www.caere.com.

# Overview

Caere Scan Manager is the software that allows your scanner to communicate with all Caere products. Caere Scan Manager is automatically installed at the time that you install your Caere product. These Scanner Setup Notes contain information about Caere Scan Manager and the scanners that were tested and found to be compatible with the following Caere products:

• OmniPage Pro 8 or later

• OmniPage Wizard 1 or later

• OmniPage Web 1 or later

• PageKeeper 3 or later

• OmniForm 3 or later

Caere products are compatible with most of the scanners available. See “Supported Scanners” and “Supported Digital Cameras and Photo Scanners” to determine if your scanner has been tested with Caere products. If your scanner is not listed in Caere Scan Manager, please refer to “Scanner Not Listed in Caere Scan Manager” for information about how to make it work with your product. You can also go to Caere’s Web site at www.caere.com/scanners for Caere Scan Manager updates as well as advice about using scanners, a scanner buyer’s guide, and a glossary of terms.

## FAQs

The following list of frequently asked questions enables you to link directly to the section with the information most likely to help you.

• How do I make sure my scanner is set up correctly?

• What should I do if my scanner is not on the list of supported scanners?

• What should I do if my system crashes when I scan a document into my Caere product?

• Why can’t I use the Scan Image button to scan a document into my Caere product?

• What can I do to improve the resolution of my scanned image?

• How do I change the default scanner to be used with my Caere products?

• What should I do if I replace my scanner with a different model?

• How can I fix an inverted image?

• What can I do if the brightness controls are reversed?

• Why can I scan black-and-white documents, but not color documents?

# Setting up Your Scanner with Caere Products

Caere Scan Manager is installed automatically with your Caere product. Caere Scan Manager sets up your scanner (or another input device such as a digital camera) so you can use it with Caere products. During your product installation, Caere Scan Manager prompts you to select your scanner manufacturer and model.

After installation, you can access Caere Scan Manager through the Windows control panel in order to add a scanner or change the default scanner to be used with your Caere products. You may also need to access Caere Scan Manager if you are experiencing difficulty scanning. See “Solving Scanner Problems” for more information.

### To open Caere Scan Manager:

1. Click Start in the Windows taskbar and choose Settings > Control Panel.

2. Double-click the Caere Scan Manager icon.

Caere Scan Manager opens and displays the Add Scanner icon as well as an icon for each scanner that is currently set up with it.

### To set up another scanner in Caere Scan Manager:

1. Close all Caere products and make sure your scanner is turned on.

2. Click Start in the Windows taskbar and choose Settings > Control Panel.

3. Double-click the Caere Scan Manager icon to open Caere Scan Manager.

4. Double-click the Add Scanner icon.

5. Select your scanner’s manufacturer in the Manufacturers list box, select the model in the Scanners list box, then click Next.

6. Select a TWAIN driver, if prompted, then click Finish.

### To set up a digital camera or a photo scanner:

1. Close all Caere products.

2. Click Start in the Windows taskbar and choose Settings > Control Panel.

3. Double-click the Caere Scan Manager icon to open Caere Scan Manager.

4. Double-click the Add Scanner icon.

5. Select your digital camera’s manufacturer in the Manufacturers list box, select the model in the Scanners list box, then click Next.

6. Select Yes if you want to make this device the default for Caere products, then click Next.

7. Select a TWAIN driver, if prompted, then click Finish.

### Notes:

• Some images from digital cameras might have white space at the right and bottom of the image.

• PageKeeper Pro is the only Caere product that has been tested with cameras.

### To change the default scanner in Caere Scan Manager:

1. Make sure your scanner is turned on when you start your computer.

2. Close all Caere products.

3. Click Start in the Windows taskbar and choose Settings > Control Panel.

4. Double-click the Caere Scan Manager icon to open Caere Scan Manager.

5. Right-click the icon of the scanner that you want to make the default scanner and choose Set As Default in the shortcut menu. This places a checkmark next to Set As Default, indicating that all Caere products will automatically use this device.

# General Scanning Tips

OCR results will be poor if an image is not scanned properly. Remember the following tips when you scan:

• Take the color and quality of your document into account when scanning. High-quality documents return better recognition results than low-quality documents. Shaded, colored, or low-quality documents may result in poor recognition accuracy unless adjustments are made before scanning.

• If possible, scan the original document instead of a photocopy.

• Check the glass, mirrors, and lenses on your scanner for dust, smudges, or scratches. Clean if necessary.

• Make sure the proper scanner settings are selected within your Caere product.

• Make sure the page is properly aligned in the scanner. If you scan a small document such as a business card, the placement of the document on the flatbed is important. Determine the origin of the scanner bed (either from its markings or from the scanner documentation) and place the page to be scanned at the origin. If the scanned image for a smaller document is not correct, you may need to experiment by moving the document to different locations on the flatbed until you identify the proper placement.

# Solving Scanner Problems

This section provides advice on solving scanner problems that you may experience when scanning with Caere products. If you experience a problem when using non-Caere products with your scanner, you should contact the manufacturer of your scanner.

Caere Corporation’s Web site, www.caere.com, contains support sections with solutions for known issues regarding Caere products. You will also find updated scanner information and driver files. Click the Support link from Caere's home page.

## Problems Connecting Your Scanner

Try these solutions if you experience a problem between your Caere products and your scanner:

• Make sure the scanner is supported by your Caere product and your version of Windows 95, Windows 98, Windows 2000, or Windows NT. See “Supported Scanners” for a list of scanners that Caere has tested. If your scanner is not listed, contact your scanner manufacturer to find out if it is supported, or visit www.caere.com.

• Make sure Caere Scan Manager is installed and that you have selected the correct scanner in it. See “Setting up Your Scanner” for more information.

• Make sure you have installed the appropriate scanner driver. See “ Installing Scanner Drivers” for more information.

• Make sure your scanner is connected, compatible with your system, and runs with the software provided by the manufacturer before you use it with your Caere product.

• Make sure your scanner is connected securely and turned on before you start your computer. Scanner drivers must load at startup.

• Make sure the scanner is not in use by another application.

• Make sure Caere Scan Manager is properly installed. You may need to uninstall and then reinstall Caere Scan Manager.

### To uninstall Caere Scan Manager:

1. Close all Caere products.

2. Click Start in the Windows taskbar and choose Settings > Control Panel.

3. Double-click the Add/Remove Programs icon.

4. Select Caere Scan Manager and click Add/Remove.

5. Click Remove All to display the Caere Scan Manager Uninstall dialog.

6. Click Next to remove Caere Scan Manager, then click Finish to exit.

7. Restart your computer.

Some icons and program files may remain on your system if they have been renamed, modified, or moved to different locations.

### To reinstall Caere Scan Manager:

1. Make sure your scanner is turned on before you start your computer.

2. Close all Caere products.

3. Insert your Caere product’s CD-ROM in the CD-ROM drive.

4. Cancel the regular Setup program if it starts automatically.

5. Locate the Scanmgr folder and double-click the setup.exe program.

6. Click Reinstall All, then follow the instructions on the screen to select your scanner.

7. If necessary, you will be prompted to restart your computer when installation is complete. Click Yes to restart your computer immediately. Click No if you do not want your computer restarted at this time.

Do not run other TWAIN compliant applications while using or installing a TWAIN scanner with your Caere product.

## Scanner Message on Launch

The first time you launch your Caere product after installing or changing your current scanner in Caere Scan Manager, you may get this message: This scanner’s configuration is set using the system-level driver. If it asks for no more information, click OK in the dialog box. You may also have the option to select the following:

• SCSI ID or scanner configuration information

Consult your scanner documentation for the correct information.

• Page size information

Enter the largest page size that your scanner supports.

## Multiple Versions of Caere Scan Manager

If you experience a loss of connection with your scanner or if your Caere product has an intermittent problem (such as missing menu selections) and you have more than one Caere product is installed, your system may contain multiple versions of Caere Scan Manager. Check the Windows Control Panel to ensure that Caere Scan Manager 5.0 is the only Caere Scan Manager icon displayed. If you see an icon for a previous version of Caere Scan Manager, uninstall that version, reboot your system, then reinstall Caere Scan Manager 5.0.

## Scanner Not Listed in Caere Scan Manager

Try these solutions if your scanner is not listed as a selectable option in Caere Scan Manager:

• Check Caere’s Web site at www.caere.com/scanners for Caere Scan Manager updates. If your scanner is listed, you can download the latest release of Caere Scan Manager.

• Select Generic as your scanner manufacturer in Caere Scan Manager and then select one of the TWAIN options if your scanning device is TWAIN compatible.

After adding a scanner that has not been tested by Caere, if you have difficulty scanning into your Caere product, you should use Caere Scan Troubleshooter. Caere Scan Troubleshooter provides a series of screens that asks you questions about the sorts of problems you are having, then changes the scanner settings to fix those problems.

If your scanner is on the list of scanners tested by Caere, the scanner settings have already been optimized to work with Caere products. Using Caere Scan Troubleshooter is not recommended, since changing the scanner settings of a tested scanner is unlikely to fix a problem (and may create a new problem).

### To select a generic TWAIN compatible scanner or camera:

1. Close all Caere products and make sure your scanner is turned on.

2. Click Start in the Windows taskbar and choose Settings > Control Panel.

3. Double-click the Caere Scan Manager icon.

4. Double-click the Add Scanner icon to open the Add Scanner Wizard.

5. Select (Generic) in the Manufacturers list box and then select the appropriate option (TWAIN Scanner or TWAIN Camera) in the Scanners list box, then click Next.

6. Select Yes to make the selected TWAIN option the default for Caere products, then click Next.

7. Select a TWAIN driver, if prompted, and then click Finish.

Try scanning with your Caere product. Depending on the results, you may need to change the TWAIN driver or TWAIN scanner settings for your scanning device. For instructions, see “To change the current TWAIN driver” or “To change the TWAIN scanner settings.”

## Unable to Scan into Caere Products

You will not be able to scan documents into your Caere product in the following cases:

• Your scanner is being used by another application. Close all Windows applications and restart your Caere product.

• You did not install Caere Scan Manager or select an appropriate scanner. See “Setting up Your Scanner” for instructions.

• Your scanner is not connected to your computer or is not functioning properly. See “Setting up Your Scanner” for more information.

• You use a Visioneer scanner or your scanner is set up to work with Visioneer’s PaperPort software. See "Visioneer Scanners with PaperPort" for more information.

• The incorrect scanner is set as the default in Caere Scan Manager or you have chosen the wrong scanner from within your Caere product. See “To change the default scanner in Caere Scan Manager” for information on how to set up a scanner as the default.

## System Crash Occurs While Scanning

Try these solutions if a crash occurs during a scan:

• Sometimes error messages and dialog boxes appear behind other applications. If your system seems to have crashed, try pressing the Alt+Tab key combination or minimizing all Windows applications to locate and dismiss the message.

• Turn your computer off. Turn your scanner off and on again to return the scanner to its default state. Then restart your computer.

• Check your scanner setup. See “Setting up Your Scanner with Caere Products” for more information.

• Double-click the icon for your scanner in Caere Scan Manager and then check the settings in the TWAIN Scanner Settings tab.

• Check with the scanner manufacturer (or refer to the manufacturer’s Web site) to make sure you have the appropriate driver for your scanner.

• Resolve low memory problems.

• Resolve low disk space problems.

• Check Caere’s Web site, www.caere.com/scanners, for Caere Scan Manager updates.

## Other Scanner Problems

If your scanner reverses images, if scanning multiple pages causes a problem, or if you are experiencing other problems while scanning, you can either use Caere Scan Troubleshooter or you can try changing TWAIN scanner settings in Caere Scan Manager.

### To change the TWAIN scanner settings:

1. Exit your Caere product if it is running.

2. Click Start in the Windows taskbar and choose Settings > Control Panel.

3. Double-click the Caere Scan Manager icon.

4. Double-click the icon for your TWAIN scanning device.

5. Click the TWAIN Scanner Settings tab and select the desired settings.

6. Click OK.

Try scanning with your Caere product. If you are not satisfied with the results of your scan, you may need a different version of the TWAIN-driver software for your scanner. Contact your scanner manufacturer or visit their Web site for information on obtaining the appropriate TWAIN driver software. Please refer to “Downloading Scanner Software” for a list of scanner manufacturer Web addresses.

# Installing Scanner Drivers

Many scanners are equipped with one or more scanner drivers. A scanner driver is software that allows your computer to communicate with your scanner. Caere Scan Manager supports two types of scanner driver interfaces: TWAIN and ISIS.

Scanners and other devices that are controlled by TWAIN compliant drivers let you scan material from within many Windows applications. TWAIN compliant applications can access a TWAIN compatible scanner without having to be specifically compatible. In previous versions of Caere Scan Manager, TWAIN drivers were referred to as TWAIN data sources.

ISIS is a set of software modules manufactured by Pixel Translation, which perform imaging related functions, including control of scanners.

If your scanner is supported using the ISIS interface, Caere Scan Manager installs the necessary ISIS drivers. If your scanner is supported using the TWAIN interface, you must install the TWAIN drivers supplied by the manufacturer, as listed in your scanner documentation, before installing your Caere product.

The installation of scanner software sometimes includes two TWAIN drivers. Caere recommends that, whenever possible, you select a 32-bit driver rather than a 16-bit driver. If you selected a driver that produces unacceptable scanning results, try selecting the other driver.

### To change the current TWAIN driver:

1. Exit your Caere product if it is running.

2. Click Start in the Windows taskbar and choose Settings> Control Panel.

3. Double-click the Caere Scan Manager icon.

4. Double-click the icon for your TWAIN scanning device.

5. Click the Change TWAIN Driver tab.

6. Select a TWAIN driver from the Available Drivers list box and click Set as Current Driver.

7. Click OK.

## Testing Your Scanner

Before using a new scanner or new TWAIN scanner settings with your Caere product, perform a 300 dpi scan of an 8.5 x 11-inch, black-and-white page using the TWAIN software that came with your scanner. If the scan is successful, you will be able to use your Caere product with the same driver and settings.

# Supported Scanners

This section lists scanners that were tested and found to work with Caere products. Some scanners require special considerations to work correctly with Caere products. To find out if your scanner has additional requirements, please refer to "Specific Scanner Information."

If your scanner is not listed here, it may have been recently tested and added to the compatibility list, located on the Caere Web site. Even if your scanner is not listed, it may still work with your Caere product. Please refer to “Scanner Not Listed in Caere Scan Manager” for information about how to set up your scanner.

Key

Scanner | Model of the scanner that was tested
Scanner Software | Scanner manufacturer’s scanning application used with the particular scanner at time of testing
Driver | TWAIN: TWAIN-compatible driver ISIS: ISIS driver NoScan: does not scan directly into Caere applications
OS | Operating system: 95/98 works with Windows 95 and Windows 98 NT works with Windows 95, Windows 98, and Windows NT 4.0 2000 works with Windows 98 and Windows 2000
Color | Y scanning works for all documents, including color documents N scanning works for black-and- white and grayscale documents
Additional Considerations | ADF indicates that Automatic Document Feeder works with Caere products MDF indicates a multifunctional device (most MDFs have an ADF) EF indicates an edge-feeder scanner INFO indicates that you should refer to “ Specific Scanner Information”

Adara (manufactured by Microtek)

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
ImageStar I | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ImageStar II | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
StarLight 1+ | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
StarLight I | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
StarLight II | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
StarLight III | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO

Agfa

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
Arcus II | FotoLook V3.00.03 | TWAIN | NT | Y | ADF
DuoScan | FotoLook V3.00.03 | TWAIN | NT | Y | ADF
DuoScan T1200 | FotoLook V3.00.08 | TWAIN | NT | Y | ADF, INFO
SnapScan 300 | FotoLook V3.00.03 | TWAIN | NT | Y | ADF, INFO
SnapScan 310 | FotoLook V3.00.03 | TWAIN | NT | Y | ADF
SnapScan 310P | FotoLook V3.00.03 | TWAIN | NT | Y | ADF
SnapScan 600 | FotoLook V3.00.03 | TWAIN | NT | Y | ADF, INFO
SnapScan 1200P | FotoLook V3.00.05 | TWAIN | NT | Y | ADF
SnapScan 1212U | ScanWise V1.0 | TWAIN | 95/98 | Y | ADF
SnapScan 1236 | FotoLook V3.00.03 | TWAIN | NT | Y | ADF
StudioScan IIsi | FotoLook V3.00.03 | TWAIN | NT | Y | ADF
StudioStar | FotoLook V3.00.03 | TWAIN | NT | Y | ADF

Artec

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
AM12E | ViewStation AM12E V1.3.1 | TWAIN | NT | Y | none
AM12S | AM12S V1.0 | TWAIN | NT | Y | none
AM24U Pro (EPP) | AM24U Pro V1.0 | TWAIN | NT | Y | ADF
AM24U Pro (SCSI) | AM24U Pro V1.0 | TWAIN | NT | Y | ADF
AM24U Pro (USB) | AM24U Pro V1.0 | TWAIN | NT | Y | ADF

Brother

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
MFC 6550 MC | Brother MFL ProScanner VersionA | TWAIN | NT | N | MFD
MFC 7550 MC | Brother MFL ProScanner VersionA | TWAIN | NT | N | MFD

Canon

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
CFX-L4500IF | MultiPASS Utilities | TWAIN | 95/98 | Y | MFD, INFO
CanoScan 300 | ScanCraft CS V3.2 | TWAIN | 95/98 | Y | INFO
CanoScan 300S | ScanCraft CS V3.2 | TWAIN | 95/98 | Y | INFO
CanoScan 600 | ScanCraft CS V3.2 | TWAIN | 95/98 | Y | none
CanoScan N650U/N656U | ScanGear CS-U 5.7 | TWAIN | 98 & Win2K | Y | none
CanoScan N1220U | ScanGear CS-U 5.7 | TWAIN | 98 & Win2K | Y | none
FB 260C | CanoScan FB310 | TWAIN | 95/98 | Y | INFO
FB 320P | ScanCraft CS-P | TWAIN | 95/98 | Y | INFO
FB 320U | ScanGear V5.2 | TWAIN | 95/98 | Y | none
FB 330P | CanoCraft CS-P V3.70 | TWAIN | 95/98 | Y | none
FB 610P | CanoScan FB 610 V1.02 | TWAIN | 95/98 | Y | INFO
FB 620P | ScanCraft CS-P V3.6.0 | TWAIN | 95/98 | Y | INFO
FB 620U | ScanGear V5.2 | TWAIN | 95/98 | Y | none
FB 630P | CanoScan FB330P\630P | TWAIN | NT | Y | none
FB 630U | CanoScan FB330P\630P | TWAIN | 95/98 | Y | none
Kit BJC 4300 | IS Scan V1.3 | TWAIN | 95/98 | Y | MFD, INFO
Kit BJC 80 | IS Scan V1.3 | TWAIN | 95/98 | Y | MFD
MultiPASS C3000 | MultiPASS 2.1 | TWAIN | 95/98 | Y | MFD
MultiPASS C5000 | MultiPASS Master | TWAIN | 95/98 | Y | MFD, INFO

Epson

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
Action Scanner II (GT-5000) | Caere-supplied ISIS driver | ISIS | 95/98 | Y | ADF, INFO
Action Scanner II (GT-5000) | 2.62us EpsonScanII | TWAIN | NT | Y | ADF, INFO
ES-800C (GT-8000) | 2.62us EpsonScanII | TWAIN | NT | Y | INFO
ES-1000C (GT-8500) | Caere-supplied ISIS driver | ISIS | 95/98 | Y | ADF, INFO
ES-1000C (GT-8500) | 2.62us EpsonScanII | TWAIN | NT | Y | ADF, INFO
ES-1200C (GT-9000) | Caere-supplied ISIS driver | ISIS | 95/98 | Y | ADF, INFO
ES-1200C (GT-9000) | 2.62us EpsonScanII | TWAIN | NT | Y | ADF, INFO
Expression 636 (GT-9500) | Caere-supplied ISIS driver | ISIS | 95/98 | Y | INFO
Expression 636 (GT-9500) | 2.62us EpsonScanII | TWAIN | NT | Y | INFO
Expression 836XL | Caere-supplied ISIS driver | ISIS | 95/98 | Y | ADF, INFO
Expression 836XL | TWAIN Pro V1.50a | TWAIN | 95/98 | Y | ADF, INFO
GT-5500 | Caere-supplied ISIS driver | ISIS | 95/98 | Y | ADF, INFO
GT-5500 | 2.62us EpsonScanII | TWAIN | NT | Y | ADF, INFO
Perfection 600 | Perfection 600 | TWAIN | NT | Y | INFO

Fujitsu

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
M3093E w/Kofax2 | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3093EX w/Kofax2 | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3093GX w/SCSI | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3096E w/Kofax2 | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3096EX w/Kofax2 | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3096G w/SCSI | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3096Gm w/SCSI | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3096GX w/SCSI | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3097E w/Kofax2 | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3097EX w/Kofax2 | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3097G w/SCSI | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3097G+ w/SCSI | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3097Gm w/SCSI | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
M3097GX w/SCSI | Caere-supplied ISIS driver | ISIS | NT | Y | INFO
ScanPartner 10 | Caere-supplied ISIS driver | ISIS | NT | Y | ADF, INFO
ScanPartner 10C | Caere-supplied ISIS driver | ISIS | NT | Y | ADF, INFO
ScanPartner 15C | Caere-supplied ISIS driver | ISIS | NT | Y | ADF, INFO
ScanPartner 600C | Caere-supplied ISIS driver | ISIS | NT | Y | ADF, INFO

HP

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
OfficeJet Series 500 | OfficeJet Series 500 | TWAIN | 95/98 | N | MFD, INFO
OfficeJet Series 600 | HP OfficeJet Series 600 | TWAIN | 95/98 | Y | MFD, INFO
OfficeJet Series 700 | HP OfficeJet Series 700 | TWAIN | NT | Y | MFD, INFO
OfficeJet Series Pro 1150 | HPOJPPICTSCAN 1.00.29 | TWAIN | NT | Y | MFD, INFO
OfficeJet Series Pro 1170 | HPOJPPICTSCAN 2.00.24.01 | TWAIN | NT | Y | MFD, INFO
OfficeJet Series Pro 1175 | HPOJPPICTSCAN 2.00.24.01 | TWAIN | NT | Y | MFD, INFO
OfficeJet Series Pro R Series | PrecisionScan V1.01 | TWAIN | NT | Y | MFD, INFO
Printer Scanner Copier 300 | HPPrintScanCop V: A.05.00.02 | TWAIN | 95/98 | Y | MFD, INFO
ScanJet 3200C | PrecisionScan LT V2.0 | TWAIN | 95/98 | N | INFO
ScanJet 3300C | PrecisionScan LT V2.0 | TWAIN | 95/98 | N | INFO
ScanJet 4100C/Cse/Cxi | PrecisionScan LT V1.0 | TWAIN | 95/98 | Y | ADF, INFO
ScanJet 4200C | PrecisionScan LT V2.0 | TWAIN | 95/98 | Y | INFO
ScanJet 5100C/Cse/Cxi | PrecisionScan V1.01 | TWAIN | NT | Y | ADF, INFO
ScanJet 5200C | PrecisionScan LT V2.0 | TWAIN | 95/98 | Y | ADF, INFO
ScanJet 6100C/Cse/Cxi | DeskScan II V2.8 | TWAIN | NT | Y | ADF, INFO
ScanJet 6200C/Cse/Cxi | PrecisionScan Pro V1.01 | TWAIN | NT | Y | ADF, INFO
ScanJet 6250C/Cse/Cxi | PrecisionScan Pro V1.01 | TWAIN | NT | Y | ADF, INFO
ScanJet 6300 | PrecisionScan Pro V2.0 | TWAIN | NT | Y | INFO
ScanJet 6350 | PrecisionScan Pro V2.0 | TWAIN | NT | Y | ADF, INFO
ScanJet IIc | DeskScan II V2.7 | TWAIN | NT | Y | ADF, INFO
ScanJet IIcx | DeskScan II V2.7 | TWAIN | NT | Y | ADF, INFO
ScanJet IIp | DeskScan II V2.7 | TWAIN | NT | N | ADF, INFO
ScanJet 3c | DeskScan II V2.7 | TWAIN | NT | Y | ADF, INFO
ScanJet 3p | DeskScan II V2.7 | TWAIN | NT | N | ADF, INFO
ScanJet 4c/4cse | DeskScan II V2.8 | TWAIN | NT | Y | ADF, INFO
ScanJet 4p | DeskScan II V2.8 | TWAIN | NT | Y | ADF, INFO
ScanJet 5p/5pse | DeskScan II V2.9 | TWAIN | NT | Y | INFO
ScanJet 5p/5pse | PictureScan V3.0 | TWAIN | 95/98 | Y | INFO

LaCie (manufactured by Epson)

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
Silver Scanner DTP | EpsonScanII V2.62us | TWAIN | NT | Y | ADF, INFO
Silver Scanner III | EpsonScanII V2.62us | TWAIN | NT | Y | ADF, INFO
Silver Scanner IV | EpsonScanII V2.62us | TWAIN | NT | Y | ADF, INFO
Silver Scanner Pro | EpsonScanII V2.62us | TWAIN | NT | Y | ADF, INFO

Microtek

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
Color PageWiz | Microtek Pagein V1.03 | TWAIN | 95/98 | Y | INFO
PageWiz | PageSuite V1.04 | TWAIN | 95/98 | N | INFO
ScanMaker II | ScanWizard V2.31 | TWAIN | 95/98 | Y | INFO
ScanMaker IIg | ScanWizard V2.48 | TWAIN | 95/98 | N | INFO
ScanMaker IIxe | ScanWizard V2.31 | TWAIN | 95/98 | Y | INFO
Phantom 330 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
Phantom 336 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
Phantom 636 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker 330 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker 336 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker III | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker 4 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker 5 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker V6 USL | ScanWizard V2.53 | TWAIN | NT | Y | INFO
ScanMaker X6 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker X6EL | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker X6 USB | ScanWizard V2.48 | TWAIN | 95/98 | Y | INFO
ScanMaker 630 | ScanWizard V2.48 | TWAIN | NT | Y | INFO
ScanMaker 636 | ScanWizard V2.48 | TWAIN | NT | Y | INFO
ScanMaker 6400 XL | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker 9600 XL | ScanWizard V2.48 | TWAIN | NT | Y | INFO
ScanMaker E3 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker E3+ | ScanWizard V2.46 | TWAIN | NT | Y | ADF, INFO
ScanMaker E6 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker V300 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker V310 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
ScanMaker V600 | ScanWizard V2.48 | TWAIN | NT | Y | ADF, INFO
SlimScan C3 | ScanWizard V2.48 | TWAIN | NT | Y | INFO
SlimScan C3 USB | ScanWizard USB V1.0 | TWAIN | 95/98 | Y | INFO
SlimScan C6 | ScanWizard V2.54 | TWAIN | NT | Y | INFO
SlimScan C6 USB | ScanWizard USB V1.03 | TWAIN | 95/98 | Y | INFO

IBM

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
IdeaScan | IBM Scanner (011) V2.35 | TWAIN | NT | Y | none

Mustek

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
Paragon 1200 A3 Pro | Paragon1200A3proV1.2 | TWAIN | 95/98 | Y | INFO
Paragon 1200 III SP | MP1200 IIEP v1.01 | TWAIN | 95/98 | Y | INFO
Paragon 1200 SP | MFBSParagonCX 3.5 | TWAIN | NT | Y | INFO
Paragon 1200 SP Pro | MFBSParagonCX 3.5 | TWAIN | NT | Y | INFO
Plug-N-Scan 1200 III EP | M1200 III EP V1.53 | TWAIN | NT | Y | INFO
Plug-N-Scan 600 II CD | MFBS V3.5 | TWAIN | NT | Y | INFO
Plug-N-Scan 600 III EP | 600 III EP V3.22 | TWAIN | NT | Y | INFO
Plug-N-Scan 600 III EP Plus | 600 III EP V3.22 | TWAIN | NT | Y | INFO

Plustek

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
OpticPro 600P | PlustekOpticPro V4.0 | TWAIN | 95/98 | Y | none
OptiPro 4830P | PlustekOpticPro V4.0 | TWAIN | 95/98 | Y | none
OpticPro 9630P | PlustekOpticPro V4.0 | TWAIN | 95/98 | Y | none

Ricoh

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
IS420 | CFM TWAIN V5.1 | TWAIN | NT | N | ADF
IS420 | Caere-supplied ISIS driver | ISIS | NT | N | ADF
IS430+ | CFM TWAIN V5.1 | TWAIN | NT | N | ADF
IS430+ | Caere-supplied ISIS driver | ISIS | NT | N | ADF
OfficeStyler T10 | OfficeStyler T10 | TWAIN | 95/98 | N | MFD

ScanPaq (manufactured by Microtek)

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
SQ 2000 | ScanWizard 2.48 | TWAIN | NT | Y | ADF, INFO
SQ 2030 | ScanWizard 2.48 | TWAIN | NT | Y | ADF, INFO
SQ 3000 | ScanWizard 2.48 | TWAIN | NT | Y | ADF, INFO
SQ 3036 | ScanWizard 2.48 | TWAIN | NT | Y | ADF, INFO
SQ 4800 | ScanWizard 2.48 | TWAIN | NT | Y | ADF, INFO
SQ 4830 | ScanWizard 2.46 | TWAIN | NT | Y | ADF, INFO
SQ 9600 | ScanWizard 2.48 | TWAIN | NT | Y | ADF, INFO

Sony

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
IJP-V100 | SonyAllinOne V:S.03.01.2 | TWAIN | 95/98 | N | MFD

Storm

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
EasyPhoto Image Wave | EasyPhoto V2.7.2 | TWAIN | NT | Y | INFO
PageScan USB | ScanBank V1.02 | TWAIN | 95/98 | Y | INFO
SmartPage Pro | EasyPhoto V2.6 | TWAIN | 95/98 | Y | EF, INFO

UMAX

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
1200 Pro | VistaScan V2.43S | TWAIN | NT | Y | none
Astra 300P | ScanIt V3.00P | TWAIN | 95/98 | Y | INFO
Astra 600P | Vista Scan V2.40P | TWAIN | NT | Y | none
Astra 600S | VistaScan V2.43S | TWAIN | NT | Y | none
Astra 610P | VistaScan V2.43P | TWAIN | NT | Y | none
Astra 610S | VistaScan V2.43S | TWAIN | NT | Y | none
Astra 1200S | VistaScan V2.43S | TWAIN | NT | Y | none
Astra 1210P | ScanUtility | TWAIN | 95/98 | Y | none
Astra 1220P | VistaScan V2.43P | TWAIN | NT | Y | none
Astra 1220S | VistaScan V2.44S | TWAIN | NT | Y | none
Astra 1220U | VistaScan V2.4U | TWAIN | 95/98 | Y | none
Astra 2400S | VistaScan V3.0S | TWAIN | NT | Y | ADF
FunScan 610P | VistaScan V2.43P | TWAIN | NT | Y | none
Gemini D16 | MagicScan V3.13 | TWAIN | NT | Y | ADF
PageOffice IIc | Page Office IIC/PP3.1 | TWAIN | 95/98 | Y | MFD
PowerLook II | MagicScan V4.1 | TWAIN | NT | Y | none
PowerLook III | MagicScan V4.2 | TWAIN | NT | Y | none
ScanOffice 610S | VistaScan V2.43S | TWAIN | NT | Y | none
SuperVista S12 | VistaScan V2.30 | TWAIN | NT | Y | ADF
Vista S6E | VistaScan V2.43 | TWAIN | NT | Y | ADF, INFO
Vista S12 | VistaScan V2.43 | TWAIN | NT | Y | ADF, INFO

Visioneer

Scanner | Scanner Software | Driver | OS | Color | Additional Considerations
PaperPort 3000 | PaperPort 5.2 | TWAIN | NT | Y | INFO
PaperPort 3100 | PaperPort 5.2 | TWAIN | NT | Y | INFO
PaperPort 3100 USB | PaperPort 5.3 | TWAIN | 95/98 | Y | INFO
PaperPort 3100B | PaperPort 5.2 | TWAIN | NT | Y | INFO
PaperPort 6000A | PaperPort 5.3 | TWAIN | NT | Y | INFO
PaperPort 6000B | PaperPort 5.3 | TWAIN | NT | Y | INFO
PaperPort 6100B | PaperPort 5.3 | TWAIN | NT | Y | INFO
PaperPort OneTouch | PaperPort 5.3 (for OneTouch) | TWAIN | NT | Y | INFO
PaperPort OneTouch 5300 | PaperPort 5.3 (for One Touch) | TWAIN | NT | Y | INFO
PaperPort Strobe | PaperPort 5.3 | NoScan | NT | Y | EF, INFO

# Supported Digital Cameras and Photo Scanners

This section lists digital cameras that were tested and found to work with Caere products. Some of these devices require special considerations to work correctly with Caere products. To find out if your device has additional requirements, please refer to "Specific Scanner Information."

If your device is not listed here, it may have been recently tested and added to the compatibility list, located on the Caere Web site. Even if your scanner is not listed, it may still work with your Caere product. Please refer to “Scanner Not Listed in Caere Scan Manager” for information about how to set up your scanner.

Key

Camera or Scanner | Model of the digital camera or photo scanner that was tested
Software | Manufacturer’s software used with the particular digital camera or photo scanner at time of testing
Driver | TWAIN: TWAIN-compatible driver ISIS: ISIS driver
OS | Operating system: 95/98 works with Windows 95 and Windows 98 NT works with Windows 95, Windows 98 and Windows NT 4.0 2000 works with Windows 98 and Windows 2000
Additional Considerations | INFO indicates that you should refer to “Specific Camera Information”

Agfa

Camera or Scanner | Software | Driver | OS | Additional Considerations
EPhoto 780 | Epson Photo!2 TWAIN and Utility Software V2.00E | TWAIN | NT | none

Canon

Camera or Scanner | Software | Driver | OS | Additional Considerations
PowerShot 350 | PowerShot 350 V1.1.1 | TWAIN | 95/98 | INFO
PowerShot A5 | PowerShot TWAIN V2.2 | TWAIN | NT | none

Casio

Camera or Scanner | Software | Driver | OS | Additional Considerations
QV7000SX | Casio Digital Camera 3.0 | TWAIN | NT | none

Epson

Camera or Scanner | Software | Driver | OS | Additional Considerations
PhotoPC 700 | Photo!2 V2.0 | TWAIN | NT | INFO

HP

Camera or Scanner | Software | Driver | OS | Additional Considerations
PhotoSmart Photo Scanner | PhotoSmart Photo V2.5 | TWAIN | NT | none

Kodak

Camera or Scanner | Software | Driver | OS | Additional Considerations
DC120 | DC120 Digital Access V1.0.4 | TWAIN | NT | none
DC210 Plus | Picture Easy Software V2.0 | TWAIN | NT | none

MINOLTA

Camera or Scanner | Software | Driver | OS | Additional Considerations
Dimage V | FlashPoint Camera Access V1.1 | TWAIN | NT | none

Olympus

Camera or Scanner | Software | Driver | OS | Additional Considerations
D-200L | Olympus Digital Vision V3.1 | TWAIN | NT | none
D-220L | Olympus Digital Vision V3.1 | TWAIN | NT | none
D-320L | Olympus Digital Vision V3.1 | TWAIN | NT | none

Storm

Camera or Scanner | Software | Driver | OS | Additional Considerations
EasyPhoto Reader (photo scanner) | EasyPhoto Reader V2.7.2 | TWAIN | 98 | none

# Specific Camera Information

The following information pertains to PageKeeper only.

## Canon PowerShot 350

During the transfer of images from the camera to PageKeeper, a message box may appear that does not have a meaningful message. Click OK. If the image is successfully transferred, disregard the message.

## Epson PhotoPC 700

If you attempt to access the Scanner tab in the Options dialog box when the camera is turned off, PageKeeper may become unresponsive. When this happens, the message “PK Documents Not Responding” will appear. Close PageKeeper and restart it.

# Specific Scanner Information

The following information describes changes you may need to make to your scanner settings in order to use your scanner with Caere products. In addition, this section documents certain scanner features that may not work as expected with your Caere products.

## Agfa Scanners and Software

If you are using Agfa’s FotoLook version 3.00.5 TWAIN driver, you may encounter a delay in scanning that prevents you from closing the scanner progress meter. If you wait approximately 20 seconds, scanning will complete. To avoid this problem, use a different version of the TWAIN driver.

### Agfa DuoScan T1200 Scanner

The TWAIN driver included with this scanner may need to be updated. You should install the version of FotoLook 3.0x that came with your scanner, then go to the Agfa Web site. Find the information for the DuoScan T1200 Scanner, then download the patch (listed under Drivers). This will download FotoLook Version 3.00.08.

### Agfa SnapScan 300 Scanner

Color images cannot be scanned using the ADF. Scan color documents using the flatbed.

### Agfa SnapScan 600 Scanner

When the ADF is installed on an Agfa SnapScan 600 scanner, the scanner will begin scanning and attempt to use its ADF, even if you want to use the flatbed. Attempting to scan with the ADF installed but using the flatbed will generate a No Paper in ADF error message. To scan from the flatbed, disconnect (unplug) the ADF connector and restart your Caere product.

Your Caere product will, however, operate the ADF properly if it is loaded with paper and called to scan.

## Canon Scanners

### Canon MultiPASS C5000 and CFX-L4500IF MFD Scanners

Canon MultiPASS scanners do not allow double-sided scanning.

(PageKeeper Users Only) If you cancel a scan in progress when using the ADF on the Canon MultiPASS Master 2.50 (with Scan Gear 4.0 TWAIN software) with the Auto Detect Pages in ADF option turned on, you will receive a Scan Failed error (operation timed out) message followed by a Scan Gear message. Canceling a scan works only when scanning at 75 or 100 dpi in black and white. With all other settings, the pages remain stacked in the scanner’s ADF. Releasing the pages generates an error message or system GPF. As a remedy, close your Caere product and MPBackground, then restart your Caere product.

### Canon 610P and 260C Scanner and Windows NT and 98

The Cancel button has no effect on scanner operation when a Canon 610P is connected to a computer’s parallel port and the computer is running Windows 98. Once the Canon 610P or the 260C scanners begin scanning under the Windows NT operating system, control of the mouse is temporarily lost.

### Canon CanoScan 300 and BJC 4300 Scanners

If legal-size documents are scanned with incorrect software settings for document size, the bottom part of the scan will be lost.

### Canon 320U and 620U Scanners

The user interface for these scanners shows a brightness control slider, but moving this slider has no effect on the brightness of the images.

## Epson Scanners

### ADF Options

The ADF options are not disabled (grayed out) when an Epson ADF is removed from the scanner. When no ADF is mounted, selecting ADF options will have no effect.

### Windows NT Required Settings

When scanning images with Windows NT, you must enter specific settings in the Epson TWAIN dialog box that correspond to the scanning mode setting you selected in your Caere product. Otherwise, the quality of the scanned image will be poor.

The Epson TWAIN dialog box appears automatically when you set Scan Image in the Image button’s drop-down list.

### For a Black and White Setting:

1. Set Image Type to OCR in the Epson TWAIN dialog box.

2. Set Resolution to 300 dpi (default is 72).

3. If available, choose Text Enhancement Technology/Auto Area Segmentation and click OK.

### For a Grayscale setting:

1. Set Image Type to Black and White Photo in the Epson TWAIN dialog box.

2. Choose 16 Gray or 256 Gray for the Pixel Depth.

3. Set Resolution to 300 dpi (default is 72) and click OK.

### Auto Area Segmentation and Text Enhancement Technology

The following scanners support Epson Auto Area Segmentation (AAS) and Text Enhancement Technology (TET):

Action Scanner II: TET only

ES-1000C: TET only

Expressions 636: AAS and TET

GT-5500: AAS and TET

### For Windows 95 and 98:

The Epson Auto Area Segmentation and Text Enhancement Technology options will only be displayed if there is a scanner connected that supports the Auto Area Segmentation and Text Enhancement Technology.

The Auto Area Segmentation and Text Enhancement Technology options appear in your Caere product’s scanner settings along with the other scanning-mode options. Only one option can be selected at a time.

### For Windows NT:

The Epson Auto Area Segmentation and Text Enhancement Technology options are only accessible through the TWAIN dialog box when scanning with Black and white.

### Epson GT-5500 Scanner

If you are experiencing problems with repetitive scans when using the Epson GT-5500 scanner, select Show TWAIN settings before scan in Caere Scan Manager.

If you cancel a scan when using the Epson GT-5500 scanner with the Epson Scan Wizard 2.44 software, a Scanner Not Ready dialog box appears. This is followed by an Illegal Operation warning and then your Caere product stops. This occurs regardless of paper size, color, orientation, or dpi setting.

Press the Ctrl+Alt+Delete keys, end the task, press the Cancel button (in your scanner software), and then restart your Caere product. Do not cancel future scans.

## Fujitsu Scanners

When you are setting up any ISIS Fujitsu scanner, select Legal (size) pages in the Fujitsu dialog box if possible. Otherwise, select Scanner Maximum. When setting up your Caere product, you can then select any paper size that your Caere product supports.

For some Fujitsu scanners, using the ADF to scan small documents results in the image shifted to the right. To scan small documents correctly, you must use the flatbed.

### Fujitsu ScanPartner 600C

The Fujitsu ScanPartner 600 scanner does not prompt you to turn pages over when doing duplex (double-sided) scanning. Note when one side is finished scanning, then turn the stack over.

### Fujitsu 10C and 600C

If you cannot scan color images, uninstall the ScandAll software. Then reinstall Caere Scan Manager.

## HP Scanners and Software

(PageKeeper Users Only) PageKeeper's Auto-detect pages in ADF feature does not work for the first sheet of paper you place in the ADF of HP OfficeJet scanners. To resolve this problem, turn on Auto-detect pages in ADF (in PageKeeper options), load the ADF, and start the scan manually. It will automatically detect pages thereafter.

### HP Printer Scanner Copier 300

The HP Printer Scanner Copier 300 will not scan a black and white image at 75 or 100 dpi. Scanning at these resolutions results in an HP error message, and disrupts the connection with the scanner. To resume scanning, turn the scanner’s power off and then on.

### HP ScanJet IIcx Scanner

The HP ScanJet IIcx scanner may lose communication with your Caere product and require you to restart your computer when scanning black and white, landscape, or A4 size pages.

### HP OfficeJet Pro Scanners

The HP OfficeJet Pro 1150c, 1170c, and 1175c do not support legal-size pages.

### HP DeskScan User Interface Software

Once scanning begins while using HP DeskScan software, do not change software settings or minimize windows. If settings are changed or windows altered, a scanner error may occur.

(PageKeeper Users Only) Changing the settings and window-size may cause scanned documents to display as grayscale images. If this occurs, turn off Auto-Detect Pages in ADF, select page regions, and set the appropriate image type.

### HP ScanJet Source Software

HP ScanJet Source, provided with a Windows 98 CD-ROM, is a data source that provides three different scan modes: 75 color, 150 gray, and 300 dpi line art. If you choose the HP ScanJet Source that Microsoft ships, Caere recommends that you select BW Drawing.

The selections BW Photo and Color Photo do not provide sufficient resolution to work with Caere products.

### HP Precision Scan User Interface Software

(PageKeeper Users Only) Under some conditions, HP Precision Scan 1.0 or 1.01 software will cause scanned documents to display as grayscale images. If this occurs, turn off Auto-Detect Pages in ADF, select page regions, and set the appropriate image type.

### HP ScanJet 4100C and 5100C Scanners

Performing OCR on color documents can require large amounts of time. Perform OCR using grayscale or black and white settings.

OmniPage Pro will display all images from the ScanJet 4100C in black-and-white, even if color is selected.

### HP 5200C Scanner

When scanning photos or documents smaller than letter size, place a sheet of white paper on top of the photo or document to avoid picking up an image of the scanner cover.

## Microtek Scanners and Software

If you are receiving Cannot find scanner error messages or undergoing SCSI checks frequently, the ROM on your SCSI card may need updated software or your SCSI chain may need termination. Visit the Microtek Web site, www.microtek.com, and check the PC FTP site for updated software.

### Microtek ScanMaker E3

On the Microtek ScanMaker E3 the software brightness control for both grayscale and color produces a reversed effect. To lighten an image, slide the control toward Darken, and to darken an image, slide the control to Lighten.

### Microtek ScanMaker 4

The Microtek Scan Maker 4 cannot scan 75 dpi. Attempting to scan at 75 dpi will cause the system to fail. If a failure occurs, restart the application and make sure 75 dpi has not been selected.

## Mustek Scanners

If your Mustek scanner stops during scanning and you are unable to use the Cancel button, the driver software you are using may be outdated. Additionally, to operate properly, Mustek SCSI scanners must be connected to their Mustek provided SCSI cards. Make sure you have installed any software patches that came with your scanner. If you still have trouble scanning, download and install all of the latest upgrade and patch software from the Mustek Web site at www.mustek.com.

If you experience memory errors after installing any appropriate patches, you might have to remove the Mustek Watch program from the Windows Startup group.

Once you start scanning from your Mustek scanner to your Caere product, you should not cancel the scan. If you cancel in the middle of a scan, you will receive an error message and you will need to restart your Caere product.

### Mustek 1200 SP Pro Scanner

If you have set your source in Caere Scan Manager to be the Mustek Paragon 1200 SP Pro and are scanning black-and-white pages, altering the page-size setting using the Mustek software interface will not be effective. Select the paper size that you are going to scan within your Caere product.

## Storm Scanners

In Storm SmartPage Pro’s software (EasyPhoto 2.6), the only option available is 8-bit grayscale scanning in portrait mode. If you try scanning with the scanner software user interface turned off, Caere products will fail.

## UMAX Scanners

### UMAX Vista-S6E and Vista-S12 Scanners

For the UMAX Vista-S6E or Vista-S12 scanners, make sure that the ADF contains paper before you launch your Caere product. If the ADF is empty, the ADF software options are unavailable (grayed out).

### UMAX Astra 300P Scanner

When reopened, the UMAX TWAIN interface defaults to 100 dpi for color and grayscale. Settings are not saved after each session. Therefore, each time you scan, make sure that the UMAX TWAIN interface is set for 200 dpi or higher for your Caere product to accept the page. A 300 dpi black-and- white setting is recommended. Otherwise, you will receive an Incorrect TWAIN settings message and scanning will stop.

Caere recommends the following when using the UMAX Astra 300P scanner:

• Make sure the UMAX TWAIN interface is visible.

• Turn off the auto area feature in the UMAX TWAIN interface.

• When scanning grayscale images, set the UMAX interface to 300 dpi before each page. You cannot save this setting.

## Visioneer Scanners with PaperPort

Some scanners save their scanned data to disk, and you must transfer it to your Caere product. After you can scan pages, drag the page images onto the Caere product icon on your PaperPort desktop. The page images are loaded into your Caere product.

In some cases when you install OmniPage Pro, it automatically becomes the OCR engine used with Visioneer PaperPort software. This means that OmniPage Pro OCR is used to convert images to text when you drag them onto text-based application links in PaperPort. However, with some versions of PaperPort, you may have to manually change the OCR engine to OmniPage Pro.

### To make sure OmniPage Pro OCR is used with text-application links in PaperPort:

1. Open PaperPort and choose Link Preferences... in the Edit menu. The PaperPort Preferences dialog box appears. Close all Caere products.

2. Click the icon of any text-based application in the Category scroll list.

3. Make sure OmniPage Pro is selected in the OCR Package drop-down list.

4. Repeat steps 2 and 3 for other text-based applications.

5. Click OK to accept the current selections and close the dialog box.

### Visioneer 3100USB and 6100USB Scanners

If you are using OmniPage Web, you will not be able to scan multiple pages in color with Visioneer 3100SB or 6100USB scanners. Black-and-white scanning works correctly for these scanners in OmniPage Web.

# Downloading Scanner Software

You may need a different software driver if you experience compatibility problems between your scanner and your Caere product. Compatibility problems may be indicated if your scanner does not work with your Caere product even after trying the suggestions in “Solving Scanner Problems.”

Most scanner manufacturers maintain Web sites. You can visit the following Web sites to find product information, scanning tips, BBS numbers, software patches, and updates.

Agfa www.agfahome.com

Artec http://artecusa.com/

Bell & Howell www.bellhowell.com

Brother www.brother.com

Canon www.ccsi.canon.com

Casio www.casio.com

Compaq www.compaq.com

Epson www.epson.com

Fujitsu www.fujitsu.com

Hewlett-Packard www.hp.com

Howtek www.howtek.com

InfoProducts www.infoconnection.com

Kodak www.kodak.com

Logitech www.logitech.com

Microtek www.mteklab.com

Minolta www.minolta.com

Mustek www.mustek.com

Nikon www.klt.co.jp/nikon

Okidata www.okidata.com

Panasonic www.panasonic.com

Plustek www.plustek.com

Relisys www.relisys.com

Ricoh www.ricohcorp.com

Sony www.sony.com

Storm www.driverlink.com

UMAX www.umax.com

Visioneer www.visioneer.com/products

You can also visit Caere's Web site, www.caere.com for additional scanner information. Remember that Web pages move occasionally, so the addresses listed may have changed. Many scanner manufacturers also maintain a BBS (bulletin board service) and ftp (file transfer) sites on America Online and CompuServe. Refer to your scanner documentation for information on how to access them.

Caere Scan Manager
Scanner Setup Notes

Copyright© 2000 by ScanSoft, Inc.

All rights reserved. The Caere logo, Caere®, OmniPage®, OmniPage Pro®, PageKeeper®, Language Analyst®, 3D OCR®, AutoOCR Toolbar™, True Page®, Caere Scan Manager, and Scan Manager are trademarks of ScanSoft, Inc.

Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Such designations appearing in this document have been printed in initial capitals.

050100